You can request a refund online if you have your receipt number. After you submit a request, we will contact you if we need more information and to update you on the status of your request.
If you used a credit card or a prepaid card to pay, we will issue a refund to the same card. Keep it until the refund is complete to prevent delays. If we can’t refund your payment to your credit card, we will issue a cheque.
If you paid at a bank in Canada or with a debit card, we will issue a cheque.
Refunds can take up to eight weeks to process.
